Our Services….

We are a highly experienced IT consultancy with over 20 years experience of working in consultancy, management and technology. Our specialist areas are IT Service Management (ITSM), Service Integration and Management (SIAM) and IT operations across the private and public sectors. We have an in-depth experience of Service Management best practice using ITIL V2/3 across all the lifecycles and have developed this knowledge and experience into the evolving SIAM approaches and methodologies over the last 10 years. Relationship building and management have proved absolutely key to our success; these skills, along with a strong customer focus, are what we put at the centre of our approach.

• Service Integration and Management (SIAM) Strategy, Design, Architecture and Implementation for NHS Digital
• IT target operating model and organisation design for Wolseley UK
• ServiceNow toolset implementation – UX, Requirements & Configuration
• Process transition from Visio to ARIS Event-driven Process Chains for BP
• Cherwell toolset procurement and implementation – Project Manager and owner
• Full Service Management process redesign and implementation to support move to agile delivery method
• Supplier assessment, and selection, and service schedule implementation for IAAS contract
• Implementation of Continual Service Improvement process for Ministry of Defence SIAM project
• Design Co-ordination/Service Transition lead for NHS Spine 2 major national infrastructure and application refresh moving from prime outsourced supplier to internal service provision in the SIAM model
• Designed and implemented an Incident & Major Incident processes and Service Bridge function